1) Introduction of Job Dissatisfaction in Lower and Middle level management in Banking Industry.

The banking industry plays a critical role in the global economy. A modern economy cannot function properly without an efficient payment system, which is operated by banks. Banks also play an important role in the economy by lending money. Banking facilities are needed for both global and local payment systems. .

Banks make a convenient bridge between savers and borrowers, transferring monies from surplus unit to deficit unit in an economy (Khan & Parveen, 2014). The procedure plays an important role in development process. According to the Annual Report of Commercial Bank of Ceylon (2012), the bank believes that a well-trained human resource is a distinct competitive edge for sustainable business performance, hence banks are committed to develop its human resources. In this process, banking culture plays a decisive role creating conductive environment for learning and development, where employees can equip themselves with the required knowledge, competencies and attitude to create value for the organization (Central Bank of Sri Lanka, 2014) 

There are a lot of reasons to select, the banking industry as a career and can list as follows,

1.Job Stability.  

Banking Industry has job safety as well as the job stability.  One who is aspiring to chose to bank as a career is in the right direction. There is stability in job and one can get internally promoted through internal exams and through seniority.

2. Considerable Salary

Salary is the best reason to join any industry. The banking industry indeed offers good remuneration to the employees. Banks also offer added benefits to their employees like minimum Rate of Interest on loans, Medical benefits, Pension benefits, and so on.

3.Easy To Join from all Disciplines.

Banking sectors offer jobs for candidates from all fields comprising Engineering, Finance, Computers, Law, Marketing, Technology, Graduate, Post Graduates so on. The candidates from any field of education can apply for the banking sector Job.

4.Leaves/Holidays

Banks offer a fair number of holidays in comparison to Private Organizations. Banks have a fair number of holidays than you can get while working in a Private Organization. Banks do care about the festivals and appropriate leaves are given for any festival. In this way, you will get the chance to celebrate every festival with your family and will be able to maintain a good professional and personal work-life balance.

5. Anyone can Join

Banking sectors offer jobs for candidates from all fields comprising Engineering, Finance, Computers, Law, Marketing, Technology, Graduate, Post Graduates and so on. Candidates from any field of education can apply for a banking sector Job.

 

Considering the above advantages in the industry, many school leavers and young persons were interested in the banking field and set up their career paths with the banking industry. The same resulted create high competition within bank employees for career advancement.

What is Job Dissatisfaction?

Job dissatisfaction is when employees’ expectations for their job are not met. This leaves them with negative perception and lack of motivation and commitment to their work and the organization. This, in turn, affects the performance of the organization and ultimately, its bottom line. Discontent can arise from many factors, including a negative work environment, poor management, lack of recognition, and low wages.

How job dissatisfaction affects to an organization

When workers are unsatisfied with their jobs, it impacts your organization. The more widespread employee job dissatisfaction is, the more it will hit to the bottom line. Some discontented employees will resign, but others will stay and just be unhappy. Employees simply perform poorly in their job duties, which mean that organizations have lower performance and therefore become less competitive than other close competitors. If this continues in the long run, organizations that lose market share become less successful, losing profits and creating dissatisfaction in their end customers.

In this study, we have considered Job Dissatisfaction in the Lower and Middle management of  PQR Bank,

 Staff Categories of PQR Bank (Annual Report 2021)

Staff Category	Number of Employees	%
Top Management	212	6%
Middle Management	658	19%
Lower Management	2,651	75%

Top Management of the Bank as follows,

·       Board of Directors

·       Managing Director

·       Corporate Management Including  {SDGM / DGM/ AGM}’s of the bank

The main route course of the Top Management

·       Make Decisions for the Bank Directions

·       Control and Monitoring the bank process

·       Create Circulars and direct the next level employees of the Bank

Middle Management of the Bank

·       Chief Managers

·       Senior Managers

·       Managers

·       Department Heads

The main route course of the Middle Management

·       Commanding and responsible for the performance of the branch, Department

·       Supervision of next level employees3

·        Communicate the bank direction with Top & Lower Management  

Lower Management of the Bank

·       Assistant Managers

·       Executive Officers

·       Junior Executives

·       Trainee Staff Members

   The main route course of the Lower Management

·       Dealing with  Customers  

·       Deliver the Bank Products and sorted out the quarries 

During the past period, PQR Bank has experienced high employee Grievances from Middle and lower management staff.

Grievance Cases received from Middle and Lower Management in past years 

(HR Department stats 2021)

Category	2017	2018	2019	2020	2021
Middle Management	15	25	29	35	49
Lower Management	71	98	123	199	375

Considering year 2017 to 2021 employee grievance issues hit high number of cases due to the various Job Dissatisfactions. As a result, the bank saw increase in employee frustration regards their Job and some negative performance through branch network.

References -

Indeed Editorial Team. (2021) What Is Career Advancement?. [online]. Available from: https://www.indeed.com/career-advice/career-development/what-is-career-advancement  on 07.05.2022

https://www.combank.lk/financials/annual-report/16/2021 on 07.05.2022

https://www.peoplehum.com/glossary/job-dissatisfaction on 07.05.2022

https://www.quora.com/What-happens-when-employees-are-dissatisfied-with-their Janet McKenzi, BSN, MBA, ND, Canadian (1961-present) on 08.05.2022